Yıl 2021, Cilt 5 , Sayı 1, Sayfalar 1 - 7 2021-01-01

Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey

Adem KOYUNCU [1] , Serra ELA [2] , M. İrem YILDIZ [3] , Özlem KAYMAZ [4] , Ebru Seda AKBAŞ [5] , Bülent GEDİKLİ [6] , Ali Naci YILDIZ [7]


Background/Aim: Burnout is a syndrome of physical exhaustion, prolonged fatigue, and helplessness reflected by negative attitudes on work, life, and other people around. The aim of this study is to investigate the relationship between burnout and working conditions in the banking sector, which has intense emotional demands. Methods: The research group consisted of 1183 individuals working in 138 different branches. A data form questioning the working conditions and sociodemographic characteristics of the participants that may be related to the burnout level was filled with face-to-face interviews. Burnout level was determined using the Maslach Burnout Inventory. This was planned as a cross-sectional research. Results: Higher levels of burnout was determined in those who thought that their family income was insufficient, who had to work more than 8.5 hours per day, who were exposed to physical or mental violence, those with chronic diseases and finally, workers who thought they dealt with too many customers in a day. Conclusion: It appears that the burnout levels of the employees can be reduced by arrangements at corporate and individual levels in addition to the regulations that can be realized within the legislation.
Bank Branch Employees, Burnout, Maslach Burnout Inventory, Working Conditions
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Birincil Dil en
Konular Sağlık Bilimleri ve Hizmetleri
Bölüm Araştırma makalesi
Yazarlar

Orcid: 0000-0003-4834-1317
Yazar: Adem KOYUNCU (Sorumlu Yazar)
Kurum: UNIVERSITY OF HEALTH SCIENCES, ANKARA ATATÜRK HEALTH RESEARCH CENTER FOR PULMONOLOGY AND THORACIC SURGERY, DEPARTMENT OF INTERNAL MEDICINE, DEPARTMENT OF THORACIC DISEASES
Ülke: Turkey


Orcid: 0000-0003-3006-1296
Yazar: Serra ELA
Kurum: TC Aile, Çalışma ve Sosyal Güvenlik Bakanlığı, İş Sağlığı ve Güvenliği Genel Müdürlüğü, İş Sağlığı ve Güvenliği Araştırma ve Geliştirme Enstitüsü
Ülke: Turkey


Orcid: 0000-0003-3676-6457
Yazar: M. İrem YILDIZ
Kurum: HACETTEPE UNIVERSITY
Ülke: Turkey


Orcid: 0000-0002-2690-6228
Yazar: Özlem KAYMAZ
Kurum: TC Aile, Çalışma ve Sosyal Güvenlik Bakanlığı, İş Sağlığı ve Güvenliği Genel Müdürlüğü, İş Sağlığı ve Güvenliği Araştırma ve Geliştirme Enstitüsü
Ülke: Turkey


Orcid: 0000-0002-4486-7285
Yazar: Ebru Seda AKBAŞ
Kurum: TC Aile, Çalışma ve Sosyal Güvenlik Bakanlığı, İş Sağlığı ve Güvenliği Genel Müdürlüğü, İş Sağlığı ve Güvenliği Araştırma ve Geliştirme Enstitüsü
Ülke: Turkey


Orcid: 0000-0002-0669-3069
Yazar: Bülent GEDİKLİ
Kurum: TC Aile, Çalışma ve Sosyal Güvenlik Bakanlığı, İş Sağlığı ve Güvenliği Genel Müdürlüğü, İş Sağlığı ve Güvenliği Araştırma ve Geliştirme Enstitüsü
Ülke: Turkey


Orcid: 0000-0001-8148-4710
Yazar: Ali Naci YILDIZ
Kurum: HACETTEPE UNIVERSITY
Ülke: Turkey


Tarihler

Yayımlanma Tarihi : 1 Ocak 2021

Bibtex @araştırma makalesi { josam755795, journal = {Journal of Surgery and Medicine}, issn = {}, eissn = {2602-2079}, address = {jsurgmed@gmail.com}, publisher = {Fatih BAŞAK}, year = {2021}, volume = {5}, pages = {1 - 7}, doi = {10.28982/josam.755795}, title = {Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey}, key = {cite}, author = {Koyuncu, Adem and Ela, Serra and Yıldız, M. İrem and Kaymaz, Özlem and Akbaş, Ebru Seda and Gedikli, Bülent and Yıldız, Ali Naci} }
APA Koyuncu, A , Ela, S , Yıldız, M , Kaymaz, Ö , Akbaş, E , Gedikli, B , Yıldız, A . (2021). Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey . Journal of Surgery and Medicine , 5 (1) , 1-7 . DOI: 10.28982/josam.755795
MLA Koyuncu, A , Ela, S , Yıldız, M , Kaymaz, Ö , Akbaş, E , Gedikli, B , Yıldız, A . "Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey" . Journal of Surgery and Medicine 5 (2021 ): 1-7 <http://jsurgmed.com/tr/pub/issue/59430/755795>
Chicago Koyuncu, A , Ela, S , Yıldız, M , Kaymaz, Ö , Akbaş, E , Gedikli, B , Yıldız, A . "Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey". Journal of Surgery and Medicine 5 (2021 ): 1-7
RIS TY - JOUR T1 - Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey AU - Adem Koyuncu , Serra Ela , M. İrem Yıldız , Özlem Kaymaz , Ebru Seda Akbaş , Bülent Gedikli , Ali Naci Yıldız Y1 - 2021 PY - 2021 N1 - doi: 10.28982/josam.755795 DO - 10.28982/josam.755795 T2 - Journal of Surgery and Medicine JF - Journal JO - JOR SP - 1 EP - 7 VL - 5 IS - 1 SN - -2602-2079 M3 - doi: 10.28982/josam.755795 UR - https://doi.org/10.28982/josam.755795 Y2 - 2021 ER -
EndNote %0 Journal of Surgery and Medicine Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey %A Adem Koyuncu , Serra Ela , M. İrem Yıldız , Özlem Kaymaz , Ebru Seda Akbaş , Bülent Gedikli , Ali Naci Yıldız %T Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey %D 2021 %J Journal of Surgery and Medicine %P -2602-2079 %V 5 %N 1 %R doi: 10.28982/josam.755795 %U 10.28982/josam.755795
ISNAD Koyuncu, Adem , Ela, Serra , Yıldız, M. İrem , Kaymaz, Özlem , Akbaş, Ebru Seda , Gedikli, Bülent , Yıldız, Ali Naci . "Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey". Journal of Surgery and Medicine 5 / 1 (Ocak 2021): 1-7 . https://doi.org/10.28982/josam.755795
AMA Koyuncu A , Ela S , Yıldız M , Kaymaz Ö , Akbaş E , Gedikli B , Yıldız A . Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey. J Surg Med. 2021; 5(1): 1-7.
Vancouver Koyuncu A , Ela S , Yıldız M , Kaymaz Ö , Akbaş E , Gedikli B , Yıldız A . Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey. Journal of Surgery and Medicine. 2021; 5(1): 1-7.
IEEE A. Koyuncu , S. Ela , M. Yıldız , Ö. Kaymaz , E. Akbaş , B. Gedikli ve A. Yıldız , "Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey", Journal of Surgery and Medicine, c. 5, sayı. 1, ss. 1-7, Oca. 2021, doi:10.28982/josam.755795