Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey

Adem Koyuncu; Serra Ela; M. İrem Yıldız; Özlem Kaymaz; Ebru Seda Akbaş; Bülent Gedikli; Ali Naci Yıldız

doi:10.28982/josam.755795

Authors

Adem Koyuncu https://orcid.org/0000-0003-4834-1317
Serra Ela TC Aile, Çalışma ve Sosyal Güvenlik Bakanlığı, İş Sağlığı ve Güvenliği Genel Müdürlüğü, İş Sağlığı ve Güvenliği Araştırma ve Geliştirme Enstitüsü https://orcid.org/0000-0003-3006-1296
M. İrem Yıldız https://orcid.org/0000-0003-3676-6457
Özlem Kaymaz TC Aile, Çalışma ve Sosyal Güvenlik Bakanlığı, İş Sağlığı ve Güvenliği Genel Müdürlüğü, İş Sağlığı ve Güvenliği Araştırma ve Geliştirme Enstitüsü https://orcid.org/0000-0002-2690-6228
Ebru Seda Akbaş https://orcid.org/0000-0002-4486-7285
Bülent Gedikli https://orcid.org/0000-0002-0669-3069
Ali Naci Yıldız https://orcid.org/0000-0001-8148-4710

DOI:

https://doi.org/10.28982/josam.755795

Keywords:

Bank Branch Employees, Burnout, Maslach Burnout Inventory, Working Conditions

Abstract

Background/Aim: Burnout is a syndrome of physical exhaustion, prolonged fatigue, and helplessness reflected by negative attitudes on work, life, and other people around. The aim of this study is to investigate the relationship between burnout and working conditions in the banking sector, which has intense emotional demands. Methods: The research group consisted of 1183 individuals working in 138 different branches. A data form questioning the working conditions and sociodemographic characteristics of the participants that may be related to the burnout level was filled with face-to-face interviews. Burnout level was determined using the Maslach Burnout Inventory. This was planned as a cross-sectional research. Results: Higher levels of burnout was determined in those who thought that their family income was insufficient, who had to work more than 8.5 hours per day, who were exposed to physical or mental violence, those with chronic diseases and finally, workers who thought they dealt with too many customers in a day. Conclusion: It appears that the burnout levels of the employees can be reduced by arrangements at corporate and individual levels in addition to the regulations that can be realized within the legislation.

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